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にほんブログ村
Hello!
This is President Yasui, a solo entrepreneur running a company primarily focused on inspecting high-pressure gas equipment.
It’s hot during the day, but I’m grateful that the nights are cooler. Let’s get through this heat while reducing strain on our bodies with cooling gear like air-conditioned clothing!
Believe it or not (well, it’s not really a secret 😄), my company is an official service agency for Kagura Vapor Tech (hereafter, Kagura VT).
Kagura VT’s main product is vaporizers for LPG.
So, for users who don’t have a vapor withdrawal line and only use liquid phase lines in their equipment, if the vaporizer stops working, they can’t use the gas at all.
In places that use butane-based gas, vapor withdrawal is particularly difficult, making the vaporizer absolutely essential.
Just the other day, there was a lightning strike during the night. In the early morning, when operations were about to start, the gas wouldn’t flow!
We got a request from the Nagoya office, and I headed out that same day.
I received a full set of replacement parts, identified the faulty components, and replaced them. We got the gas up and running again in about two hours.
Since we started around noon, the gas was restored by around 2 p.m.
Unfortunately, the operation scheduled for that morning had already been canceled because they couldn’t use gas from the beginning of the day.
Under such circumstances, it wouldn’t have been surprising if they were upset.
But instead, after we finished the repair and the gas started flowing again, they were visibly relieved and said:
"Thank you so much! We’re really grateful you fixed it!"
We simply did our job — what’s expected of us — and honestly, the end user could have been angry, saying something like:
"You ruined our schedule! What are you going to do about it!?"
But instead, they offered us kind words of gratitude.
We also received appreciation from the Kagura VT representative who had reached out to us:
"Thanks for handling it on such short notice!"
(Though I just happened to be available that day! 😅)
Because I moved quickly, I was lucky enough to be thanked twice.
Days like that can be tough, but they leave me feeling deeply fulfilled.
I may be just one small person, but even I can contribute something to the world — that’s how it feels.
Service and maintenance work isn’t always met with gratitude.
But just hearing a simple "thank you" feels so good that it makes me want to be someone who says it more often too.
I want to continue doing agency work like this, and I want to gain even more on-site experience so I can better support the manufacturers as well.
Manuals are incredibly well-written, but reading them alone only gives you knowledge at a desk.
What happens on-site often goes beyond what’s written.
Through field experience, we gain speed, precision, and instinct.
And I want to keep improving myself so I can continue to receive many more "thank yous" in the future.
Thank you for reading all the way through!
See you next time!
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